Location Manager

Location:
Holy Sepulchre Catholic Cemetery25800 W. 10 Mile Rd.Southfield, MI 48033
Category:
Other
Apply To:
Bob Hojnacki

Director of Cemeteries

bhojnacki@cfcsmission.org

Position Description

The Location Manager is committed to meeting the goals and objectives of Catholic Funeral and Cemetery Services.  They are to plan, organize, coordinate and manage the sales, service, administration and grounds activities of the Cemetery.  Additionally, they are responsible for coordinating and supporting a harmonious interaction between the Sales and Cemetery personnel.  Location Managers are required to conduct themselves in a professional manner to promote a cooperative, service-oriented work environment. The Location Manager reports to the Director of Cemeteries. 

Qualifications/Requirements

DUTIES AND RESPONSIBILITIES
 
Management and Coaching
  • Conduct Team Meetings each day. Provide coaching to team on meeting objectives and successes.
  • Participate in family arrangements twice per week. Provide skip-level coaching to Family Service Advisors (FSA's) on presentation, process and to reinforce successes.
  • Observe telephone interactions of each FSA's each day, Provide reinforcement of expected behaviors on an informal basis.
  • Review facilities at least weekly, taking note of conditions and preparing recommendations. Participate regularly in Ops Team Meetings.
 
Outreach / Diocesan Ambassador
  • Provide leadership as the face of CFCS in the diocese, including leading major events
  • Attempt to be the ultimate point of resolution for conflicts with families
  • Assist the Outreach Manager with making connections in high-priority parishes
  • Attend one or more Outreach events per quarter and provide feedback.
 
Team Development
  • Provide quarterly performance reviews for each direct report, including development plans
  • Create and maintain a team talent assessment, including promotion paths
  • Maintain a regular cadence of coaching opportunities with direct reports and staff
  • Coach direct reports in the performance reviews of their teams, as appropriate
  • Preside over town hall meetings and team learning events 
  • Schedule training events for staff 
  • Participate actively in the hiring and on-boarding of new employees
 
Administration / Operations
  • Prepare, present and maintain annual operating/capital budgets
  • Contribute to developing sales targets for each commissioned employee
  • Contribute to developing overall sales targets for Department
  • Work with the Director on maintaining a Master Schedule of major initiatives and projects
  • Prepare and submit weelly performance report to the Director
  • Assure compliance with legal and safety requirements, CFCS policies and Church directives
  • Work closely with the Director of Cemeteries to resolve HR items
  • Provide written and oral responses as required to inquiries or complaints regarding operational or administrative matters in such a manner as to protect the Church’s integrity and good public image.
 
 
JOB REQUIREMENTS
  • Four year college degree preferred
  • 5+ Years’ experience managing a sales team successfully
  • Excellent written and verbal skills; must be comfortable with public speaking
  • A high level of integrity; must be comfortable as role model for staff
  • Passion and energy for contributing to the growth of CFCS and educating the community within the Archdiocese of Detroit
  • Ability and comfort interacting with a broad range of Catholic constituents (priests, staff, faith community, parish staff, etc.)
  • Demonstrated high level of leadership, customer service skills, business planning, and relationship building
  • Self-motivated and directed with a high degree of flexibility
 
CFCS is committed to serving all members of our community in a dignified and compassionate manner.  As an organization we strive to live our mission by being an open resource and providing exemplary service.  Employees of CFCS are expected to act in accordance with the values and goals of the organization. 
 
CFCS reserves the right to amend this job description at its discretion.  A revised Job Description supersedes all previous descriptions for the position as a condition for employment.  Job Descriptions will be duly distributed as revised.
The Archdiocese of Detroit is an equal opportunity employer that does not illegally discriminate on the basis of race, color, religion, national origin, sex, age, disability, height, weight, genetic information, marital or other legally protected status. Job ID:105085