Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery Advanced Planning, At-Need Cemetery, and Memorialization products and services.
Family Service Advisors will demonstrate by example, CFCS' Core Values-Share the Journey, Serve with Care, and Make It Happen-in all their dealings with families, staff, and internal/external contacts.
Reporting to the Location Manager, Family Service Advisors interact with families, Family Service Directors, and other personnel/departments.
Include, but are not limited to:
Knowledge of the Catholic faith, rituals, and traditions
Knowledge of processes, principles, and methods for selling products and services
Record of accomplishment in networking, developing leads, contacting referrals, setting
appointments, and meeting monthly sales goals
Excellent interpersonal and communication skills, both in person and on the telephone
Highly organized, detail oriented, and excellent time management skills
Ability to work and make decisions under pressure and tight deadlines
Proficient in the use of computers, software, and technology
Valid state issued driver's license, good driving record, and proof of insurance is required