Location Manager - Our Lady of Hope Cemetery

Location:
Our Lady of Hope Cemetery18303 Allen Rd.Brownstown Township, MI 48193
Category:
Other
Apply To:
Bob Hojnacki,   Director of Cemeteries 
CATHOLIC FUNERAL & CEMETERY SERVICES
A Ministry Serving the the Archdiocese of Detroit  
bhojnacki@cfcsmission.org

Position Description

POSITION SUMMARY
Location Managers are committed to meeting the goals and objectives of CFCS.  They are to plan, organize, coordinate and manage the sales, service, administration and grounds activities of the Cemetery.  Additionally, they are responsible for coordinating and supporting a harmonious interaction between the Sales and Cemetery personnel.  Location Managers are required to conduct themselves in a professional manner to promote a cooperative, service-oriented work environment. The Location Manager reports to the Director of Cemeteries.
 
DUTIES AND RESPONSIBILITIES
 
Management and Coaching
  • Conduct Team Meetings every morning. Provide coaching to team on meeting objectives and successes.
  • Participate in family arrangements twice per week. Provide skip-level coaching to Family Service Advisor (FSA) on presentation, process and to reinforce successes.
  • Observe telephone interactions of each Family Service Advisor (FSA) at least once per month, Provide reinforcement of expected behaviors on an informal basis.
  • Review facilities at least weekly, taking note of conditions and preparing recommendations. Participate regularly in Ops Team Meetings.
 
Outreach / Diocesan Ambassador
  • Provide leadership as the face of CFCS in the diocese, including leading major events
  • Attempt to be the ultimate point of resolution for conflicts with families
  • Assist the Outreach Manager with making connections in high-priority parishes
  • Attend one or more Outreach events per quarter and provide coaching to Outreach Manager on objectives and successes of the event.
 
Team Development
  • Provide semi-annual performance reviews for each direct report, including development plans
  • Create and maintain a team talent assessment, including promotion paths
  • Maintain a regular cadence of coaching opportunities with direct reports and staff
  • Coach direct reports in the performance reviews of their teams, as appropriate
  • Preside over town hall meetings and team learning events at least quarterly
  • Schedule quarterly training events for staff with the assistance of CMS
  • Participate actively in the hiring and on-boarding of new employees
 
Administration / Operations
  • Prepare, present and maintain annual operating/capital budgets
  • Contribute to developing sales targets for each commissioned employee
  • Contribute to developing overall sales targets for Department
  • Work with the Director on maintaining a Master Schedule of major initiatives and projects
  • Prepare and submit monthly performance report to Director
  • Assure compliance with legal and safety requirements, CFCS policies and Church directives
  • Work closely with the Director of Cemeteries to resolve HR items
  • Provide written and oral responses as required to inquiries or complaints regarding operational or administrative matters in such a manner as to protect the Church’s integrity and good public image.
 

Qualifications/Requirements

JOB REQUIREMENTS
  • Four year college degree preferred
  • 5+ Years’ experience managing a sales team successfully
  • Excellent written and verbal skills; must be comfortable with public speaking
  • A high level of integrity; must be comfortable as role model for staff
  • Passion and energy for contributing to the growth of CFCS and educating the community within the Archdiocese of Detroit
  • Ability and comfort interacting with a broad range of Catholic constituents (priests, staff, faith community, parish staff, etc.)
  • Demonstrated high level of leadership, customer service skills, business planning, and relationship building
  • Self-motivated and directed with a high degree of flexibility
The Archdiocese of Detroit is an equal opportunity employer that does not illegally discriminate on the basis of race, color, religion, national origin, sex, age, disability, height, weight, genetic information, marital or other legally protected status. Job ID:104292